Hello Mohly,
Are you using a TCI device?
TCI66xx devices such as TCI6618 are supported directly through Local Field Applications Engineers (FAEs.) These devices are not supported on the E2E forum. Please contact your local FAE for support of these devices. If you are not sure who your local FAE is, then please contact your local technical sales representative and they will be able to put you in contact with your local FAE.
regards,
David